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Terms & Conditions

Terms & Conditions
Last updated: June 4, 2025

Welcome to Northwoods Mosquito and Tick Solutions (“Northwoods,” “we,” “us,” or “our”). These Terms & Conditions (“T&C”) govern your access to and use of our website at https://www.northwoodsmosquitoandticksolutions.com (the “Site”) and any pest control, mosquito‐ and tick‐treatment, or related services (collectively, the “Services”) that Northwoods offers. By accessing or using the Site or engaging our Services, you (“you,” “your,” or “Customer”) agree to be bound by these T&C in their entirety. If you do not agree to these T&C, please do not use the Site or request any Services.

1. Definitions

  1. “Customer,” “you,” or “your.” The individual or entity who visits the Site, places an order for services, or otherwise enters into a service agreement with Northwoods.

  2. “Services.” All mosquito control, tick treatments, pest inspections, consultations, or bundled plans provided by Northwoods, as described in detail on the Site or in service agreements.

  3. “Service Agreement” or “Work Order.” A separate document (signed or accepted electronically) that outlines the scope, pricing, schedule, and any special terms for the Services you have requested.

  4. “Site.” Northwoods’s website located at https://www.northwoodsmosquitoandticksolutions.com and any subpages.

2. Acceptance of Terms

  1. By accessing or using the Site or requesting/booking any Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into binding contracts.

  2. You acknowledge that you have read, understood, and agree to these T&C and any other policies referenced herein (including our Privacy Policy).

  3. If you engage our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these T&C.

3. Service Descriptions & Pricing

  1. Service Offerings. Northwoods provides residential and commercial mosquito and tick control services, including but not limited to:
    • One-time treatments
    • Seasonal maintenance plans
    • Yard inspections and risk assessments
    • Consultations on preventative measures

  2. Accuracy of Information. We make reasonable efforts to ensure that all service descriptions, pricing, and availability information on the Site are accurate and up to date. However, prices and service details are subject to change without notice. In the event of a pricing discrepancy, Northwoods will contact you promptly to confirm pricing before performing any Services.

  3. Quotes & Estimates. Any quote or estimate provided—whether via phone, email, or on the Site—is valid for 30 days (unless otherwise specified). A quote becomes binding only once you accept it in writing (including via electronic acceptance) and any required deposit or payment is received.

4. Booking, Payment & Billing

  1. Booking Process.
    a. You may request Services through the online booking form on the Site, by phone, or by email.
    b. We will confirm availability and provide you with a Service Agreement or Work Order outlining scope, price, and schedule.
    c. A Service Agreement is not final until signed or electronically accepted by you and any required deposit is paid.

  2. Deposits & Prepayments.
    a. For one-time or seasonal Services, a non-refundable deposit (typically 25 % of the total estimated cost) may be required at booking.
    b. Seasonal maintenance plans often require full or partial prepayment before the first scheduled treatment.

  3. Accepted Payment Methods.
    – Credit/debit cards (processed via Stripe or PayPal)
    – Electronic checks (ACH)
    – Cash or certified check (only by prior arrangement)

  4. Payment Terms.
    a. All balances are due on the date of service unless otherwise stated in your Service Agreement.
    b. If payment is not received by the due date, Northwoods reserves the right to suspend or cancel Services until payment is made in full.

  5. Late Payment & Collection.
    a. Late payments (more than 7 calendar days past due) accrue a finance charge of 1.5 % per month (18 % APR) on the outstanding balance.
    b. If payment remains unpaid 30 days after the due date, Northwoods may refer your account to a collection agency or pursue legal action. You will be responsible for any reasonable costs of collection, including attorneys’ fees and court costs.

5. Cancellation & Rescheduling

  1. Customer-Initiated Cancellations.
    a. If you wish to cancel a scheduled Service, you must notify us at least 48 hours before the scheduled appointment to avoid a cancellation fee.
    b. Cancellations made less than 48 hours before the appointment will incur a fee equal to 50 % of the Service cost (up to the full deposit amount).
    c. Same-day cancellations or “no-shows” may be charged 100 % of the scheduled Service cost (including any deposit).

  2. Rescheduling.
    a. To reschedule, please contact us at least 24 hours before your appointment.
    b. If we can accommodate your new date and time, no additional fee will apply.
    c. If you reschedule less than 24 hours in advance, a $50 rescheduling fee may apply (in addition to any deposit forfeiture).

  3. Northwoods-Initiated Cancellations.
    a. Northwoods reserves the right to cancel or reschedule any appointment due to inclement weather, staffing issues, safety concerns, or other unforeseen circumstances.
    b. If we must cancel or reschedule, we will notify you as soon as reasonably possible and offer the next available date. No cancellation fees will be charged in this scenario.

6. Customer Obligations & Access

  1. Patio, Lawn & Yard Access. You agree to provide safe, unobstructed access to the treatment area. This includes removing toys, furniture, pet items, or other obstacles.

  2. Presence of People & Pets.
    a. During an application, we recommend that humans and pets remain indoors or at a safe distance until treatments have dried (typically 30–45 minutes).
    b. You acknowledge that failure to comply may reduce treatment efficacy and could pose safety concerns. Northwoods is not liable for any adverse reactions if these guidelines are not followed.

  3. Pre-Service Preparations.
    a. Mow and trim grass, weed flower beds, and clear debris on or near treated areas before the technician arrives.
    b. Cover or remove food, dishes, and children’s play equipment from patios or decks.

  4. Post-Service Care. You agree not to wash or otherwise disturb treated areas for at least 24 hours after application, unless instructed otherwise by our technician.

7. Service Limitations & Disclaimers

  1. No Guarantee of 100 % Elimination. Mosquitoes and ticks are seasonal/persistent pests. While our treatments significantly reduce populations, no service can guarantee 100 % elimination. You acknowledge that pest activity may vary based on weather, breeding cycles, landscape features, and other factors outside our control.

  2. Scope of Liability. Northwoods will not be liable for:
    a. Any incidental, indirect, special, or consequential damages (including lost profits) arising from Services.
    b. Any failure to achieve desired pest reduction due to Customer noncompliance with preparatory or post-service instructions.
    c. Damage to underground utilities or irrigation systems that are not clearly marked or disclosed by the Customer prior to service.

  3. Third-Party Chemicals & Supplies. Northwoods uses EPA-registered products according to label directions. We are not responsible for adverse effects if you or a third party uses unapproved chemicals, devices, or methods in the treated area.

8. Warranty & Satisfaction

  1. Workmanship Warranty. Northwoods guarantees the quality of our workmanship for 30 days from the date of service. If you experience continued pest activity in treated areas within that period, please contact us to schedule a complimentary re-treatment.

  2. Limited Product Warranty. Any manufacturer warranties on pesticides or equipment (e.g., sprayers) are governed by the pesticide label or supplier’s terms. You must file any claim directly with the manufacturer or supplier.

  3. Satisfaction Guarantee. We strive for 100 % customer satisfaction. If you are dissatisfied with any Service performed, you must notify us in writing within 7 days, specifying the nature of the concern. Northwoods will use commercially reasonable efforts to address and correct the issue at no additional cost.

9. Intellectual Property

  1. Ownership. All content on the Site—text, graphics, logos, images, videos, software, and design (“Content”)—is owned or licensed by Northwoods and is protected by U.S. and international intellectual property laws.

  2. Limited License. You may view, download, or print Content solely for your personal, non-commercial use, provided you keep all copyright and proprietary notices intact. Any other use—including reproduction, distribution, modification, or display of the Content—is strictly prohibited without prior written permission from Northwoods.

  3. Trademarks. “Northwoods Mosquito and Tick Solutions” and related logos/designs are trademarks or registered trademarks of Northwoods. All other trademarks, registered trademarks, or service marks are the property of their respective owners.

10. User Conduct & Prohibited Uses

When using the Site or interacting with Northwoods personnel, you agree not to:

• Violate any applicable federal, state, or local laws or regulations.
• Submit false or misleading information during registration, booking, or communication.
• Post or transmit any content that is unlawful, abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Interfere with or disrupt the Site’s operation or any servers or networks connected to it.
• Attempt to gain unauthorized access to any portion of the Site, other users’ accounts, or Northwoods’s systems.
• Use any automated means (including bots, spiders, or scrapers) to access, gather data from, or interact with the Site without our express written permission.

Violation of any of the foregoing may result in termination of your access, cancellation of Services, and potential legal action.

11. Limitation of Liability

  1. Disclaimer of Warranties. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NORTHWOODS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR, OR THAT ANY DEFECTS WILL BE CORRECTED.

  2. Maximum Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, NORTHWOODS’S TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE T&C, THE SITE, OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

  3. No Consequential Damages. IN NO EVENT SHALL NORTHWOODS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS OR REVENUE) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnification

You agree to indemnify, defend, and hold harmless Northwoods, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

• Your breach of these T&C.
• Your negligence, willful misconduct, or violation of any law or third-party right in connection with the Site or Services.
• Any claim by a third party relating to your use of the Site, your booking, or your failure to follow service instructions.

13. Privacy & Data Security

Your privacy is important to us. By using the Site or requesting Services, you also agree to our Privacy Policy. That policy explains how we collect, use, store, and share your personal data. In addition to any security measures described in the Privacy Policy, Northwoods implements reasonable administrative, technical, and physical safeguards to protect your data, but cannot guarantee absolute security.

14. Governing Law & Dispute Resolution

  1. Governing Law. These T&C and any Service Agreements shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of laws principles.

  2. Venue. Any legal action arising out of or related to these T&C or the Services must be filed in the state or federal courts located in St. Louis County, Minnesota. You and Northwoods each consent to exclusive jurisdiction and venue in those courts.

  3. Informal Resolution. Before filing suit, parties agree to attempt in good faith to resolve any dispute, claim, or controversy arising out of or related to these T&C or the Services by providing written notice to the other party. If the dispute is not resolved within 30 days of receipt of that notice, either party may pursue formal legal remedies.

  4. No Class Actions. To the fullest extent permitted by law, you and Northwoods agree that any dispute resolution shall be on an individual basis only; class arbitrations and class actions are not permitted.

15. Changes to These Terms

Northwoods reserves the right to modify or update these T&C at any time, without prior notice. When we make material changes, we will update the “Last updated” date at the top of this page and, if you have an active account or pending Service Agreement, we will notify you by email. Your continued use of the Site or Services after we post changes constitutes your acceptance of those changes.

16. Severability & Waiver

  1. Severability. If any provision of these T&C is found to be invalid, illegal, or unenforceable in any jurisdiction, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

  2. Waiver. No waiver of any term or condition by Northwoods shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Failure by Northwoods to assert any right or provision under these T&C does not constitute a waiver of that right or provision.

17. Entire Agreement

These T&C, together with any Service Agreement, the Privacy Policy, and any other documents expressly incorporated herein by reference, constitute the entire agreement between you and Northwoods concerning the Site and the Services. They supersede all prior or contemporaneous agreements, promises, negotiations, or representations, whether written or oral.

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