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Refund Policy

Refund Policy
Last updated: June 4, 2025

Welcome to Northwoods Mosquito and Tick Solutions (“Northwoods,” “we,” “us,” or “our”). Please read this Refund Policy carefully. By booking or purchasing any of our mosquito‐ or tick‐control services through https://www.northwoodsmosquitoandticksolutions.com, you agree to the terms below.

1. No Refunds

Northwoods maintains a strict no‐refund policy. All payments for scheduled services—whether one‐time treatments, seasonal plans, or bundled packages—are final and non‐refundable. We do not issue partial or full refunds once payment has been processed under any circumstances, except as specified in Section 2 below.

2. Credit or Re‐Service Credit (At Our Discretion)

Although we do not offer refunds, Northwoods may, at our sole discretion, issue a credit toward a future treatment or perform a complimentary re‐service if you meet all of the following conditions:

  1. Timely Request: You notify us in writing (email or phone) of your concern or issue within 7 days of the original service date.

  2. Valid Service Record: Your account shows proof of payment for the service in question.

  3. Compliance with Preparations & Instructions: You followed all pre‐service and post‐service guidelines provided by our technician (e.g., yard access, removal of obstacles, pet and human safety precautions).

  4. Reasonable Cause: The issue must be directly related to our workmanship (for example, improper application or use of incorrect product) and not caused by factors outside our control (e.g., heavy rain within 24 hours of treatment, third‐party chemical misuse, or new breeding sites appearing).

If—after inspection—Northwoods confirms that a re‐service is warranted, we will schedule a one‐time complimentary re‐treatment within 14 days of your request. This re‐treatment credit may only be applied to the same property and for the same type of service originally purchased. Any additional services or extended coverage will require a new, paid booking.

3. Exception: Canceled or Rescheduled Appointments

Because all payments are final, there are no refunds for cancellations. However, you may reschedule your appointment under the terms of our Cancellation & Rescheduling Policy:

  • You may reschedule a booked service at no additional charge if you provide at least 24 hours’ notice.

  • Rescheduling with less than 24 hours’ notice may incur a $50 rescheduling fee (in addition to any non‐refundable deposit).

  • Same‐day cancellations or “no‐shows” forfeit any deposit paid and are not eligible for credit or rescheduling.

4. Service Errors & Mischarges

  1. If you believe you were incorrectly billed (e.g., duplicate charge, incorrect amount), please contact us in writing within 14 days of the charge. We will investigate promptly and, if an error occurred, issue a credit or adjustment to your account.

  2. Mischarges due to technical or administrative mistakes (e.g., entering the wrong service rate) are the only circumstances in which Northwoods will issue a credit or adjustment.

  3. All credit adjustments will be in the form of a service credit applied to your next scheduled treatment. We do not issue cash refunds under any circumstances.

5. How to Request a Credit or Re‐Service

To request a re‐service credit (Section 2) or billing adjustment (Section 4), please provide the following information:

  • Full name on the account

  • Service date and location (address)

  • Order or invoice number

  • A clear description of the issue or billing error

  • Photographs or documentation (if applicable)

Send your request to:
Email: billing@northwoodsmosquitoandticksolutions.com
Phone: (218) 555‐0123 (ask for Billing & Accounts)

Once we receive your request and confirm eligibility, a Northwoods representative will contact you within 5 business days to schedule a re‐service or apply a billing correction.

6. No Other Remedies

Except as expressly provided in this Refund Policy:

  • You may not cancel a completed or in‐progress service and receive any refund.

  • You may not transfer payment or credit to another individual or property unless explicitly approved in writing by Northwoods.

  • You may not seek reimbursement for costs incurred independently (for example, if you hire another company after Northwoods has completed a paid treatment).

7. Changes to This Policy

Northwoods may modify this Refund Policy at any time. When we do, we will update the “Last updated” date above and post the revised policy on this page. Any changes to this policy do not apply to payments or bookings that were processed before the revision date.

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