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Privacy Policy

Privacy Policy

Last updated: June 4, 2025

Welcome to Northwoods Mosquito and Tick Solutions (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains:

  1. What personal data we collect and why

  2. How we use, share, and store that data

  3. Your rights regarding your data

  4. How to contact us with questions or requests

By visiting or using any part of https://www.northwoodsmosquitoandticksolutions.com/ (the “Site”) or our services (the “Services”), you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Site or Services.

1. Information We Collect

We collect two general categories of information:

  1. Information you voluntarily provide.
    • Account & Registration Data: When you create an account, sign up for our newsletter, or place a booking, we collect your name, email address, phone number, mailing address, and payment information (e.g., credit card or payment-processor tokens).
    • User Content: Any messages, feedback, reviews, or other content you submit via forms, chat, or email.
    • Customer Support Communications: Details you provide when contacting us (e.g., support tickets, emails, or phone calls).

  2. Information collected automatically.
    • Usage Data: Pages you view, links you click, errors you encounter, and other interactions with our Site or Services.
    • Device & Browser Information: IP address, browser type and version, operating system, device model, and unique device identifiers (e.g., device ID).
    • Cookies & Tracking Technologies: Cookies, web beacons, pixels, and similar technologies to remember your preferences, track session data, and analyze Site usage.
    • Location Data: We may collect approximate location (city/state/ZIP) based on your IP address. (If you grant permission on a mobile device, we may collect precise geolocation.)

2. How We Use Your Information

We use your personal data for the following purposes:

  1. To Provide & Improve Our Services.
    • Process and confirm your bookings/orders.
    • Personalize your experience (e.g., remembering your preferences).
    • Customize and optimize Site content based on your device or browser.

  2. To Communicate with You.
    • Send you account-related emails (e.g., confirmations, invoices, reminders, or security notices).
    • Respond to your customer service inquiries, questions, and requests.
    • Deliver marketing and promotional messages (only if you’ve opted in).

  3. To Analyze & Improve.
    • Understand how users arrive at and use our Site (e.g., Google Analytics, third-party analytics).
    • Diagnose technical issues, debug errors, and monitor performance.
    • Identify user trends so we can develop new features and services.

  4. To Comply with Legal Obligations.
    • Prevent, detect, and investigate fraud, security incidents, or other malicious activity.
    • Comply with applicable laws, court orders, or government regulations.
    • Enforce our Terms of Service, including collection of fees owed, if any.

3. What We Share and With Whom

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share the data we collect as follows:

  1. Service Providers & Partners.
    • Payment Processors: Stripe, PayPal, or similar services to process your credit card or other payment methods.
    • Hosting & Infrastructure: Amazon Web Services (AWS), Google Cloud, or comparable providers that host our Site, store data, or run our applications.
    • Analytics & Marketing Tools: Google Analytics, Mixpanel, MailChimp, or other tools that help us analyze usage and send email campaigns.
    • Customer Support Platforms: Zendesk, Intercom, or similar systems we use to manage support tickets and communications.

  2. Business Transfers.
    • If Northwoods Mosquito and Tick Solutions is acquired or merges with another company, your personal data may be transferred to the new owner so long as the new owner agrees to handle it consistent with this policy.

  3. Legal Requirements & Protection.
    • If required by law or regulatory authority (e.g., to comply with a subpoena, court order, or similar legal process).
    • If we believe it is needed to protect our rights, property, or safety, or that of our employees, users, or the public.

  4. Aggregate or De-Identified Data.
    • We may share aggregated (non-personally identifiable) information about the way users interact with our Site or Services (e.g., “X% of users are from Minnesota,” “Y bookings per day”) for marketing, research, or analysis. This data cannot reasonably be used to identify any individual.

4. Cookies, Tracking & Advertising

  1. Cookies & Similar Technologies.
    • We use “cookies” (small text files placed on your device) to improve your experience, remember your settings, and analyze usage.
    • Examples:
    – Session Cookies: Keep you logged in as you navigate through pages.
    – Persistent Cookies: Remember your login and preferences on return visits.
    – Third-Party Cookies: Placed by analytics providers (e.g., Google Analytics).

  2. How to Control Cookies.
    • You can choose to accept or reject cookies by modifying your browser settings.
    • If you disable cookies, some features of the Site may not work (e.g., you may need to log in every time).

  3. Do Not Track Signals.
    • Currently, we do not alter our practices when a “Do Not Track” message is sent by your browser. You can control your tracking preferences by managing cookies as described above.

5. Third-Party Links & Embedded Content

Our Site may contain links to third-party websites (e.g., social media, partners) or embed content (e.g., YouTube videos, maps). We are not responsible for the privacy practices of those external sites. Once you click on a link or leave our Site, you should review the privacy policy of the new site.

6. How We Keep Your Data Safe

We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of sensitive data in transit (HTTPS/TLS) and at rest (where supported).

  • Access Controls: Access to personal data is limited to employees or contractors who need it to perform their job duties.

  • Regular Security Assessments: We periodically review our systems, conduct vulnerability scans, and apply security patches promptly.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If a breach occurs, we will notify you and relevant authorities as required by law.

7. Data Retention

We retain your personal data only as long as necessary to:

  1. Fulfill the purposes described in this Privacy Policy.

  2. Comply with legal obligations (e.g., tax and accounting requirements).

  3. Resolve disputes and enforce our agreements.

Once retention is no longer needed for these purposes, we will delete or anonymize your data in a secure manner.

8. Children’s Privacy

Our Site and Services are not intended for children under age 16. We do not knowingly collect or solicit personal data from anyone under 16. If you believe we inadvertently collected information from a child under 16, please contact us at privacy@northwoodsmosquitoandticksolutions.com. If we discover that we have information from a child under 16 in our system, we will delete it as soon as possible.

9. Your Privacy Choices & Rights

Depending on where you live, you may have certain rights with respect to your personal data. Below are common rights that apply under many privacy laws (e.g., CCPA in California, GDPR in the EU). If you are located outside these jurisdictions, some rights may not apply.

  1. Access & Portability. You can request a copy of the personal data we hold about you.

  2. Correction. If any information we have is inaccurate or incomplete, you can ask us to correct it.

  3. Deletion. You can ask us to delete your personal data, subject to certain legal exceptions (e.g., we may need to retain some data for tax or legal compliance).

  4. Restriction of Processing. You may request that we limit how we use your data.

  5. Data Portability. Where technically feasible, you can request an electronic copy of your data in a structured, commonly used format.

  6. Opt-Out of Marketing. You may unsubscribe from marketing emails by clicking the “Unsubscribe” link in any promotional email or by emailing us at privacy@northwoodsmosquitoandticksolutions.com.

  7. Do Not Sell My Personal Information. (California residents only) You have the right to opt out of the “sale” of your personal data. We do not currently sell personal data to third parties.

To exercise any of these rights, please email us at privacy@northwoodsmosquitoandticksolutions.com with “Privacy Request” in the subject line. We will respond within the timeframe required by applicable law (typically 30 days).

10. International Transfer of Data

If you are visiting from outside the United States, please note that your information may be transferred to, stored, and processed in the U.S. or other jurisdictions where our servers, service providers, or affiliates are located. Data protection laws in those jurisdictions may be different (and, in some cases, less protective) than in your home country. By using our Site or Services, you consent to this transfer, storage, or processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, when laws change or we add new features). When we do, we will:

  1. Post the revised policy on this page with a new “Last updated” date.

  2. If the changes are material, we may send you an email (if you have an account) or provide a notice on the Site before the changes take effect.

Your continued use of the Site or Services after we post changes constitutes your acceptance of those changes.

12. How to Contact Us

If you have questions about this Privacy Policy, your personal data, or wish to make a complaint, please contact us:

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